Service and Repair Centre

Welcome to the Springpack Service and Repair Centre.

We’re sorry to hear that you’re experiencing an issue with one of our products, but we’re here to help you resolve it quickly and efficiently.

For all general enquiries such as where to recycle plastic packaging, product information, delivery updates etc, please click here.

Please complete the Form Below and a Member of Springpacks Customer Service Team will be on hand to resolve your service or repair enquiry.

Please Enter Your Name

Please Enter Your Company Name

Please Enter Your Email Address

Please Enter a Contact Phone Number

Please Insert Your PO / Delivery Number

Would you like a quote or are you happy for the work to proceed?
YesNo

Please Select Service or Repair
ServiceRepair

Please Select Your Machine Below

If You Have Selected Other Above, Please Specify Here

Please Enter the Serial Number of the Machine(s) Below

Please insert the address of where the machine is located

If you can explain any issue you have in as much detail as you can, it will help us find the best solution for you.

Please Attached Any Images You have of the Issue (You Do not Need to do this if you have selected Service)

If you have any urgent queries or concerns, please contact our customer services team directly at 01905 457000.

While you wait you may find the answer to your query in our FAQ’s

FAQ’s

Cookie	Duration	Description
_GRECAPTCHA	5 months 27 days	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
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_gat_UA-57381634-2	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
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CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Cookie	Duration	Description
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
_hjSession_1507922	30 minutes	No description
_hjSessionUser_1507922	1 year	No description