Speak to a Packaging Pro today on 01905 457 000

Springpack Delivery
and Returns


Springpack provide next day delivery for orders placed before 3.30pm. Pay online or over the phone. Accepted payment methods include: Major credit and debit cards, BACS / FPS electronic bank transfer payments, Cash and Cheques. 30 days credit accounts.

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Find out how much your
delivery will cost you

Note: Please enter the first 3 digits of your postcode

Zone 1

Free Delivery – On orders over £200

£15 charge for orders under £200

Zone 2

Request a delivery quote

Contact us for a quote

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DELIVERY

Our standard delivery service in the UK is between 1 to 3 business days. Order before 3:30pm and we’ll aim to deliver the next working day (our working days are Monday – Friday).

 

 

POSTCODE AREA’S

  • Zone 1 consists of the following postal area’s: WR, B, BS, CF, CV, DY, GL, HR, NP, OX, SN, TF, WS & WV.
  • All other postal area’s fall into Zone 2, and we will need to quote you for  delivery. Charges will be vary by location, and whether or not an item is palletised.

 

 

DIRECT DELIVERY

Items marked Direct Delivery are available, but they are not stocked by us. Once an order for one of these items has been placed, one of our specialist team will contact you directly.

Should you wish to collect your items from us, please select ‘Collection’ in the ‘Shipping’ section of the basket.

 

Please allow 1 hour between the order being placed, and the collection being made. Collection is available between 08:00 and 16:00.

To apply for a 30 days credit account, please click here to complete the credit application form. For the full terms & conditions on our payment terms please click here.

What happens if I receive a broken or damaged item?

You must check the products thoroughly when they are delivered. If in the rare circumstance you notice your order is damaged when it is delivered, then you should refuse to accept the delivery. Our courier will then inform us that you have refused the delivery, and we will arrange immediate dispatch of replacement goods.

 

If you happen to notice damages when the driver has departed, advise our sales team immediately by calling 01905 457 000. To speed up the process of us sending out replacement goods, it would be very helpful if you could provide a photograph showing the nature of the damage.

 

 

What do I do if items are missing?

Please check your order carefully on receipt to ensure everything is there. Occasionally, on orders comprising multiple parcels, the courier may not deliver the full order in one go. If the balance does not arrive on the next day, give us a call on 01905 457 000 email us [email protected] and we’ll chase it up for you.

 

 

What do I do if I’ve received the wrong items?

If we send you the wrong items, we’ll happily organise an immediate replacement.

 

 

What if I’ve changed my mind and no longer want the items?

Returned goods will be subject to a 15% handling and re-stocking charge. The product must be in a fully re-sellable condition and packaged as originally despatched. The Company reserves the right to refuse to re-stock or refund money for products purchased in error which are not in a re-sellable condition. The customer must inform The Company within 28 days of delivery of any issues with damaged goods or quality issues to ensure the claim is valid.

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Direct Delivery Service

Items marked Direct Delivery are available, but they are not stocked by us. Once an order for one of these items has been placed, one of our specialist team will contact you directly.