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Springpack Delivery
and Returns


Springpack provide next day delivery for orders placed before 2pm. Pay online or over the phone. Accepted payment methods include: Major credit and debit cards, BACS / FPS electronic bank transfer payments, Cash and Cheques. 30 days credit accounts.

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Find out how much your
delivery will cost you

Note: Please enter the first 3 digits of your postcode

Zone 1

Free Delivery – On orders over £200

£15 charge for orders under £200

Zone 2

Free Delivery – On orders over £500

£25 charge for orders under £500

Zone 3

Free Delivery – On orders over £750

£35 charge for orders under £750

Zone 4

Free Delivery – On orders over £1000

£50 charge for orders under £1000
Charge (U.K Mainland Including BT Postcode)

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DELIVERY

Our standard delivery service in the UK is between 1 to 3 business days. Order before 2:00pm and we’ll aim to deliver the next working day (our working days are Monday – Friday).

 

 

‘EXCEPTIONAL’ POSTCODES

  • Scottish Highlands & Islands – AB, HS , IV, KA27, KA28, KW, PA, PH
  • Isle Of Man – IM
  • Isle of Wight – PO30, PO31, PO32, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
  • Isle of Scilly TR21, TR25
  • Northern Ireland BT

FREE DELIVERY

Please use our Postcode checker to review your free delivery threshold.

CREDIT ACCOUNT

To apply for a 30 days credit account, please click here to complete the credit application form. For the full terms & conditions on our payment terms please click here.

What happens if I receive a broken or damaged item?

You must check the products thoroughly when they are delivered. If in the rare circumstance you notice your order is damaged when it is delivered, then you should refuse to accept the delivery. Our courier will then inform us that you have refused the delivery, and we will arrange immediate dispatch of replacement goods.

 

If you happen to notice damages when the driver has departed, advise our sales team immediately by calling 01905 457 000. To speed up the process of us sending out replacement goods, it would be very helpful if you could provide a photograph showing the nature of the damage.

 

 

What do I do if items are missing?

Please check your order carefully on receipt to ensure everything is there. Occasionally, on orders comprising multiple parcels, the courier may not deliver the full order in one go. If the balance does not arrive on the next day, give us a call on 0800 651 0110 email us [email protected] and we’ll chase it up for you.

 

 

What do I do if I’ve received the wrong items?

If we send you the wrong items, we’ll happily organise an immediate replacement.

 

 

What if I’ve changed my mind and no longer want the items?

If you change your mind on your purchase and contact us within 28 days of placing the order we’ll give you a full refund for the goods on their return (as long as they are as new and still in a saleable condition), but you will need to return them at your own cost. We do not refund the delivery charge that you paid on the initial order.

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Direct Delivery Service

Items marked Direct Delivery are available, but they are not stocked by us. Once an order for one of these items has been placed, one of our specialist team will contact you directly.