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Frequently asked questions from our customers...


To help improve our service, and to save you time, our Packaging Pros have answered some of our most frequently asked questions.

Placing an order

We have multiple channels for ordering your packaging supplies – online, via e-mail or over the phone. Find all of our details within our Contact Us section of the website.


Yes, we do offer discounts for larger quantities of protective packing. Do you spend over £20,000 annually? Do you place large bulk orders frequently? If the answer is ‘Yes’ contact one of our Packaging Pros on 01905 457 000.


Yes, we can accommodate all your packaging needs, from branded e-commerce packaging to printed boxes or tape – simply contact us on 01905 457 000, or e-mail [email protected] and your Account Manager will be in touch, and work on a solution for you.


There is no minimum order value, however a carriage charge may apply, depending on the location of the delivery address.


Delivery

You will receive a detailed order acknowledgement via e-mail as soon as your order has been processed.


There will be a delivery charge based on your location. Please click on the attached link to review your carriage charge


All orders received before 2pm will be delivered next-day. Awaiting a delivery? Please contact [email protected], or call 01905 457 000.


When you register online you will be asked to enter your details online. It’s here you can save your delivery address to save time when placing future orders. They are stored on our secure database, and we not disclose them to any third parties. Click here to see our privacy policy.


Payment

Yes. We accept all major credit and debit card payments through Sage Pay on our website.


Please contact our enquiries team on 01905 457000 or e-mail [email protected], and we will respond to you within one hour of your request, that’s a guarantee!


General

In short, Yes! Stock management is one of the packaging services we offer all of our customers. We will agree on a minimum quantity of product that we will hold in stock for you, and you can call off at any time for next day delivery. Please contact us on 01905 457000 or e-mail [email protected]


Yes, we do offer a credit account facility. Simply complete our application form and we will be in contact you within an hour. Click here to complete the account application form, and we will be in touch.


Yes. Shop securely online with Springpack.


Please click here to see our Privacy Policy.


Please click here to see our Terms and Conditions.


You must check the products thoroughly when they are delivered. If in the rare circumstance you notice your order is damaged when it is delivered, then you should refuse to accept the delivery. Our courier will then inform us that you have refused delivery, and we will arrange immediate dispatch of replacement goods.

 

If you happen to notice damages when the driver has departed, advise our sales team immediately by calling 01905 457000. To speed up the process of us sending out replacement goods, it would be very helpful if you could provide a photograph showing the nature of the damage.


Please check your order carefully on receipt to ensure everything is there. Occasionally, on orders comprising multiple parcels, the courier may not deliver the full order in one go. If the balance does not arrive on the next day, give us a call on 01905 457000 or e-mail us [email protected] and we’ll chase it up for you.


If we send you the wrong items, we’ll happily organise an immediate replacement.


If you change your mind on your purchase, and contact us within 28 days of placing the order, we’ll give you a full refund for the goods on their return (as long as they are as new, and still in a saleable condition), but you will need to return them at your own cost. We do not refund the delivery charge that you paid on the initial order.


Yes, we do offer a packaging waste report. We will be able to provide you with all the relevant information you need. Here’s a link to the Government requirements you will need to provide https://www.gov.uk/guidance/packaging-producer-responsibilities


If you have any other requirements, need a timed delivery to be organised, or have any queries, please contact our help desk by e-mailing [email protected]