Yes, we do offer discounts for larger quantities of protective packing. Do you spend over £20,000 annually? Do you place large bulk orders frequently? If the answer is ‘Yes’ contact one of our Packaging Pros on 01905 457 000.
There is no minimum order value, however a carriage charge may apply, depending on the location of the delivery address.
You will receive a detailed order acknowledgement via e-mail as soon as your order has been processed.
Yes. We accept all major credit and debit card payments through Sage Pay on our website.
Yes, we do offer a credit account facility. Simply complete our application form and we will be in contact you within an hour. Click here to complete the account application form, and we will be in touch.
Yes. Shop securely online with Springpack.
You must check the products thoroughly when they are delivered. If in the rare circumstance you notice your order is damaged when it is delivered, then you should refuse to accept the delivery. Our courier will then inform us that you have refused delivery, and we will arrange immediate dispatch of replacement goods.
If you happen to notice damages when the driver has departed, advise our sales team immediately by calling 01905 457000. To speed up the process of us sending out replacement goods, it would be very helpful if you could provide a photograph showing the nature of the damage.
Please check your order carefully on receipt to ensure everything is there. Occasionally, on orders comprising multiple parcels, the courier may not deliver the full order in one go. If the balance does not arrive on the next day, give us a call on 01905 457000 or e-mail us [email protected] and we’ll chase it up for you.
If we send you the wrong items, we’ll happily organise an immediate replacement.
If you change your mind on your purchase, and contact us within 28 days of placing the order, we’ll give you a full refund for the goods on their return (as long as they are as new, and still in a saleable condition), but you will need to return them at your own cost. We do not refund the delivery charge that you paid on the initial order.
Yes, we do offer a packaging waste report. We will be able to provide you with all the relevant information you need. Here’s a link to the Government requirements you will need to provide https://www.gov.uk/guidance/packaging-producer-responsibilities