Customer Support Centre

Welcome to Springpack’s Customer Support Centre.

We’re sorry to hear that you’re experiencing an issue with one of our products, but we’re here to help you resolve it quickly and efficiently.


If you have received a damaged or defective product please click here, to initiate the return or replacement process.

If you need to book a service or repair on a machine supplied from us (Robopac, Lantech, Tape Dispenser etc), then simply click here to visit the service and repair centre

For all general enquiries such as where to recycle plastic packaging, product information, delivery updates etc, please fill out the form below.

Our team will review your submission and get back to you within 1-2 business days with instructions on how to proceed.

If you have any other product-related questions or concerns, please don’t hesitate to fill out the form as well. Our dedicated support team is here to assist you with any inquiries you may have, from product specifications to usage instructions.

At Springpack, we take pride in delivering high-quality products and exceptional customer service. We’re committed to ensuring that you’re completely satisfied with your purchase, and we’ll do everything we can to make it right.

Thank you for choosing Springpack, and we look forward to resolving any product issues you may have.

Please complete the Form Below and a Member of Springpacks Customer Service Team will be on hand to handle your enquiry.

    Stock Code(s) / Customer Part Number(s)

    Approximate Quantity of Products Effect



    If you have any urgent queries or concerns, please contact our customer services team directly at 01905 457000.

    While you wait you may find the answer to your query in our FAQ’s